Igniting Workplace Enthusiasm
 
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Events Summary

Events

Storytelling: How to Win Business & Engage Your Audience

 The amount of time that you have to capture the attention of your audience is dwindling. As soon as you utter your first word the countdown begins. Only individuals and teams that have something interesting to say are the ones that win over new teams, influence others, and engage your colleagues.

Creating a Customer Service Organization

Loyal customers. They’re the engine of every business. Yet how do companies equip employees to perform their role of winning and retaining customers? Of figuring out customer priorities? Of applying tested strategies to foster enduring relationships? Dale Carnegie Training® brings companies the right tools to cultivate valued, lasting customers

How to Build Trust, Credibility and Respect

Register today and begin building high-trust, high-performance environment tomorrow.

How to Create an Enthusiastic Work Environment

This new morning seminar will show you how to use Dale Carnegie’s proven ways to prevent the naysayers, whiners and downers from robbing you and your group of the energy to succeed.

How to Say What You Mean to Get the Results You Want

Miscommunication is probably the biggest single cause of business foul-ups. You think you were clear; you think you provided the complete picture; you think the other person understood. And yet the work product does not meet your expectations. What went wrong and how can you prevent it from happening again? Attend Dale Carnegie Training’s new half day seminar:

How to Win Cooperation and Influence People

At this dynamic one-day seminar you will learn to use Dale Carnegie's human relations principles made famous in How to win Friends and Influence People - to make people glad to do what you want to do. This is not a seminar in how to manipulate people. Rather it shows you how to: • Build trust in the workplace • Create a collaborative work environment • Get buy-in because employees support directions they help create

Leading Across Generations

Our workplace is a generational melting pot. You’re probably managing 4 different generations, all of whom have ingrained differences on important issues like company commitment, flexibility, rewards, and change. You’ll learn why one group is team oriented while the other is fiercely independent; and why one works for rewards while another works only if the work is “interesting.” This will help you get the most out of each group by using the appropriate motivation.

Nuts "n" Bolts Leadership

Your success - your very job itself - depends upon motivation! It's a critical component of leadership...something deserving of your constant attention and focus. You can create conditions where employees want to be motivated and therefore motivate themselves.

People Skills for First Time Leaders

This seminar will provide the tools to gain employee commitment, lead confidently, and motivate employees to peak performance.

Projecting a Professional Image as a Leader

The first impression are often lasting impressions.

Successfully Managing People in Projects

Spend a day with us and learn how to gain employee commitment, lead confidently and motivate employees to peak performance

Turn Customers into Loyal Fans: Part 3

Today's customer is more educated better prepared and has more alternatives than ever before. In this regard, research indicates that merely satisfying customers is not enough. In order to turn customers into fans who will not only remain loyal to our product or service but will spread the good word, we need to exceed expectations and provide exceptional customer service.

What's Your Front Desk Face

Rapport-building starts from our first contact with our customer. Actions that we take in the earliest stages of the selling process tell the customer a great deal about our temperament, organizational skills, and commitment to follow-through.

 
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