Igniting Workplace Enthusiasm

Creating a Customer Service Organization

Course Information

This module begins with taking 100% responsibility for yourself and the attitude you convey. Each time you come into contact with a customer, your attitude is showing. The challenge is to maintain a friendly, low pressure and high service environment for your customers and keep yourself productive and service— oriented throughout your day

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Assess Customer Service Attitudes to set goals for improvement Apply Attitude Control Principles to manage their attitudes Use conversational language to keep the interaction low pressure Determine the expectations of their customers Manage customer expectations in order to exceed them Utilize a customer expectations management process


Accrediting Council for Continuing Education & Training (ACCET) National Association of State Boards of Accountancy (NASBA) Project Management Institute (PMI) American Council on Education (ACE) Human Resource Certification Institute (HRCI)

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