Igniting Workplace Enthusiasm
 
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Wednesday, May 31, 2017

Customer Service: The Good, The Bad, The Ugly

Wednesday, May 31, 2017
08:30 AM - 12:00 PM

Registration End Date: Wednesday, May 31, 2017, 12:00 AM

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Course Information

MORNING SEMINAR WEDNESDAY MAY 31ST 8:30 - 12:00 PM Dale Carnegie Training Center Pembroke Office Park Building 4, Suite 505 291 Independence Blvd. Virginia Beach, VA 23462 $125.00 Breakfast & Snacks Provided

 

Registration End Date: Wednesday, May 31, 2017, 12:00 AM

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Location

Dale Carnegie Training Center
291 Independence Boulevard/Pembroke Four -Suite 515
Virginia Beach, Virginia 23462-5473
United States
7574901611

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Outline

At the completion of this seminar, participants will be able to: OVERCOME OBSTACLES TO CUSTOMER SERVICE Identify challenges to providing outstanding customer focus Use a tool to collaborate and gain consensus on solutions Launch an initiative to implement solutions COMPLAINT RESOLUTION Deal with emotional and practical aspects of complaints Apply methods to reduce our stress when resolving complaints Implement a consistent process to resolve complaints Reduce the number and type of complaints we receive
 
 

291 Independence Boulevard/Pembroke Four -Suite 515, Virginia Beach, VA 23462-5473, US
P:757/490-1611

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