Igniting Workplace Enthusiasm

Wednesday, November 08, 2017

Creating a Customer Service Organization

Wednesday, November 08, 2017
08:30 AM - 12:00 PM

Export to Outlook


Course Information

This module begins with taking 100% responsibility for yourself and the attitude you convey. Each time you come into contact with a customer, your attitude is showing. The challenge is to maintain a friendly, low pressure and high service environment for your customers and keep yourself productive and service— oriented throughout your day


Export to Outlook

Filter by Location

Other Locations and Dates

Found 1 solution
Country Location Date    
United States Virginia Beach, VA Monday, March 12, 2018
08:30 AM - 12:00 PM
Details Register


Infotec Dale Carnegie
100 Constitution Drive
Virginia Beach, Virginia 23462
United States

View on Map



Assess Customer Service Attitudes to set goals for improvement Apply Attitude Control Principles to manage their attitudes Use conversational language to keep the interaction low pressure Determine the expectations of their customers Manage customer expectations in order to exceed them Utilize a customer expectations management process


Accrediting Council for Continuing Education & Training (ACCET) National Association of State Boards of Accountancy (NASBA) Project Management Institute (PMI) American Council on Education (ACE) Human Resource Certification Institute (HRCI)

100 Constitution Drive, Virginia Beach, VA 23462-5473, US
P:757-490-1611 Toll Free: 800-720-9185

Follow us on

© 2017 Dale Carnegie & Associates, Inc.. All Rights Reserved.
Website design and development by Americaneagle.com