Igniting Workplace Enthusiasm

Wednesday, May 31, 2017

Customer Service: The Good, The Bad, The Ugly

Wednesday, May 31, 2017
08:30 AM - 12:00 PM

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Course Information

MORNING SEMINAR WEDNESDAY MAY 31ST 8:30 - 12:00 PM Dale Carnegie Training Center Pembroke Office Park Building 4, Suite 505 291 Independence Blvd. Virginia Beach, VA 23462 $125.00 Breakfast & Snacks Provided


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United States Virginia Beach, VA Monday, June 11, 2018
08:30 AM - 12:00 PM
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Dale Carnegie Training Center
291 Independence Boulevard/Pembroke Four -Suite 515
Virginia Beach, Virginia 23462-5473
United States

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At the completion of this seminar, participants will be able to: OVERCOME OBSTACLES TO CUSTOMER SERVICE Identify challenges to providing outstanding customer focus Use a tool to collaborate and gain consensus on solutions Launch an initiative to implement solutions COMPLAINT RESOLUTION Deal with emotional and practical aspects of complaints Apply methods to reduce our stress when resolving complaints Implement a consistent process to resolve complaints Reduce the number and type of complaints we receive

100 Constitution Drive, Virginia Beach, VA 23462-5473, US
P:757-490-1611 Toll Free: 800-720-9185

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