Igniting Workplace Enthusiasm

Monday, June 11, 2018

Customer Service: The Good, The Bad, The Ugly

Monday, June 11, 2018
08:30 AM - 12:00 PM

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In this seminar, you will be able to explore the variety of causes of complaints, identify ways to neutralize negative attitudes, and follow a process that deals with both the emotional and rational elements of complaints. You will create approaches to maintain a positive attitude yourself, even when dealing with difficult people and difficult issues. Complaints don’t have to be negative experiences all the time. You will work together to create win-win relationships with customers.


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Infotec Dale Carnegie
100 Constitution Drive
Virginia Beach, Virginia 23462-5473
United States

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Who Should Attend

Customer Service Professionals


Identify challenges to providing outstanding customer focus Use a tool to collaborate and gain consensus on solutions Launch an initiative to implement solutions Deal with emotional and practical aspects of complaints Apply methods to reduce our stress when resolving complaints Implement a consistent process to resolve complaints Reduce the number and type of complaints we receive


Accrediting Council for Continuing Education & Training (ACCET) National Association of State Boards of Accountancy (NASBA) Project Management Institute (PMI) American Council on Education (ACE) Human Resource Certification Institute (HRCI)

100 Constitution Drive, Virginia Beach, VA 23462-5473, US
P:757-490-1611 Toll Free: 800-720-9185

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