Igniting Workplace Enthusiasm
 
  Print  

Monday, June 11, 2018

Customer Service: The Good, The Bad, The Ugly

Monday, June 11, 2018
08:30 AM - 12:00 PM

Register Export to Outlook

 

In this seminar, you will be able to explore the variety of causes of complaints, identify ways to neutralize negative attitudes, and follow a process that deals with both the emotional and rational elements of complaints. You will create approaches to maintain a positive attitude yourself, even when dealing with difficult people and difficult issues. Complaints don’t have to be negative experiences all the time. You will work together to create win-win relationships with customers.

 

Register Export to Outlook

 

Location

Infotec Dale Carnegie
100 Constitution Drive
Virginia Beach, Virginia 23462-5473
United States
757-518-9100

View on Map

 

Who Should Attend

Customer Service Professionals
 

Outline

Identify challenges to providing outstanding customer focus Use a tool to collaborate and gain consensus on solutions Launch an initiative to implement solutions Deal with emotional and practical aspects of complaints Apply methods to reduce our stress when resolving complaints Implement a consistent process to resolve complaints Reduce the number and type of complaints we receive
 

Accreditations

Accrediting Council for Continuing Education & Training (ACCET) National Association of State Boards of Accountancy (NASBA) Project Management Institute (PMI) American Council on Education (ACE) Human Resource Certification Institute (HRCI)
 
 

100 Constitution Drive, Virginia Beach, VA 23462-5473, US
P:757-490-1611 Toll Free: 800-720-9185

Follow us on

 
© 2017 Dale Carnegie & Associates, Inc.. All Rights Reserved.
Website design and development by Americaneagle.com