Igniting Workplace Enthusiasm
 
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Creating a Customer Service Organization

Loyal customers. They’re the engine of every business. Yet how do companies equip employees to perform their role of winning and retaining customers? Of figuring out customer priorities? Of applying tested strategies to foster enduring relationships? Dale Carnegie Training® brings companies the right tools to cultivate valued, lasting customers

Customer Service: The Good, The Bad, The Ugly

There are two aspects of complaints: emotional and rational. Resolving complaints requires dealing with both by clarifying complaints, lowering anxiety for both parties, using practical guidelines, and applying a process that deals with both emotional and rational factors to build even stronger customer relationships.

How to Build Trust, Credibility and Respect

Register today and begin building high-trust, high-performance environment tomorrow.

How to Create an Enthusiastic Work Environment

This new morning seminar will show you how to use Dale Carnegie’s proven ways to prevent the naysayers, whiners and downers from robbing you and your group of the energy to succeed.

How to Win Cooperation and Influence People

At this dynamic one-day seminar you will learn to use Dale Carnegie's human relations principles made famous in How to win Friends and Influence People - to make people glad to do what you want to do. This is not a seminar in how to manipulate people. Rather it shows you how to: • Build trust in the workplace • Create a collaborative work environment • Get buy-in because employees support directions they help create

Nuts "n" Bolts Leadership

Your success - your very job itself - depends upon motivation! It's a critical component of leadership...something deserving of your constant attention and focus. You can create conditions where employees want to be motivated and therefore motivate themselves.

Turn Customers into Loyal Fans: Part 1

This seminar will provide tools and techniques to transform your front line staff into world class motivated performers and capture customer loyalty.

What's Your Front Desk Face

Rapport-building starts from our first contact with our customer. Actions that we take in the earliest stages of the selling process tell the customer a great deal about our temperament, organizational skills, and commitment to follow-through.

 
 

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