Program Cancellation/Refunds for Individual registrations

If a student cancels less then one week prior to the class start date, the student is responsible for the cost of materials that have been purchased for the course. The student will be entitled to receipt of the materials. If a student fails to cancel and does not show up for a class, he/she is responsible for the cost of the materials plus a $100. administration fee.

A student who attends a program but withdraws or is terminated during the first quarter of the program shall be entitled to a minimum refund amounting to 75% of the cost of the program. A student who withdraws or is terminated during the second quarter (more than 25% but less than 50%) of the program shall be entitled to a minimum refund amounting to 50% of the cost of the program.

A student who withdraws or is terminated during the third quarter (more than 50% but less than 75%) of the program shall be entitled to a minimum refund amounting to 25% of the cost of the program.

A student who withdraws after completing more than three quarters (75%) of the program shall not be entitled to a refund.

All refunds are calculated excluding the cost of materials. Materials are the property of the student upon start of the program.

Cancellations must be provided within one week of class start.

Attendance Policy:

Dale Carnegie Training is committed to providing you the best possible learning experience.  To ensure you have time to prepare for your session we would recommend you arrive a minimum of 15 minutes prior to the start of your program.  Any participant who arrives more than 30 minutes after the session start will be considered "absent" for that session and will not receive attendance credit.  To successfully complete your program and receive your certificate you must attend 85% or more of the program sessions for a time phased program. For example if your program is 12 sessions over a period of weeks, you will need to attend 10 of 12 sessions to successfully complete the program. For 2 and 3 day programs you will need to attend 100% of the sessions to successfully complete.