Igniting Workplace Enthusiasm

Wednesday, October 11, 2017

Turn Customers into Loyal Fans: Part 3

Wednesday, October 11, 2017
12:00 PM - 03:30 PM

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Manage talent and set goals to bridge gaps in performance Identify, monitor, and hold employees accountable Use constructive feedback and coaching to improve performance Module 6: Maintain Motivated Employees and Loyal Customers- Objectives Understand the connection between engaged employees and customer loyalty Use a survey to assess employee satisfaction and corporate culture Identify strategies for building customer and employee loyalty The Right Stuff: What Is an Engaged and Loyal Employee? Qualities of an Engaged and Loyal Employee Create a Loyalty-Based Culture Corporate Culture Assessment 12 Ways to Build Customer Loyalty Spread the Good Word Giving Sincere Appreciation, Praise, and Recognition Lead by Example: Share the Glory Strength-Based Comments


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Infotec Dale Carnegie
100 Constitution Drive
Virginia Beach, Virginia 23462
United States

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Who Should Attend

Customer Service, sales representatives, customer and technical support teams, receptionists, and accounts payable personnel. This course is ideal for any client-facing employee.


Module 1: Keep Your Team on Track Module 2: Maintain Motivated Employees and Loyal Customers


Accrediting Council for Continuing Education & Training (ACCET) National Association of State Boards of Accountancy (NASBA) Project Management Institute (PMI) American Council on Education (ACE) Human Resource Certification Institute (HRCI)

100 Constitution Drive, Virginia Beach, VA 23462-5473, US
P:757-490-1611 Toll Free: 800-720-9185

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