Igniting Workplace Enthusiasm
 
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Monday, December 10, 2018

Turn Customers into Loyal Fans: Part 1

Monday, December 10, 2018
08:30 AM - 12:00 PM

Registration End Date: Monday, December 10, 2018, 01:00 AM

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Customer satisfaction is about the basics; quick response time, patience, knowledge, friendliness good follow up and caring. Good customer service is about people skills and relationship building whether its over the phone or face to face. Exceptional customer service is about differentiating our organization from the competition and creating customer loyalty.

 

Registration End Date: Monday, December 10, 2018, 01:00 AM

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Location

Infotec Dale Carnegie
100 Constitution Drive
Virginia Beach, Virginia 23462-5473
United States
757-518-9100

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Who Should Attend

Customer Service, sales representatives, customer and technical support teams, receptionists, and accounts payable personnel. This course is ideal for any client-facing employee.
 

Outline

Module 1: World Class Customer Service Begins with You Module 2: Strengthen relationships with our customer service team
 

Accreditations

Accrediting Council for Continuing Education & Training (ACCET) National Association of State Boards of Accountancy (NASBA) Project Management Institute (PMI) American Council on Education (ACE) Human Resource Certification Institute (HRCI)
 
 

100 Constitution Drive, Virginia Beach, VA 23462-5473, US
P:757-490-1611 Toll Free: 800-720-9185

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