Igniting Workplace Enthusiasm
 
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Monday, September 10, 2018

What's Your Front Desk Face

Monday, September 10, 2018
08:30 AM - 12:00 PM

Registration End Date: Monday, September 10, 2018, 01:00 AM

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Customers want to be recognized, appreciated, and treated with courtesy and understanding. In order for this to happen, you have to be at your best in this meet and greet stage of the sales process. In this seminar, you examine the critical first steps in the customer service process: meeting and greeting the customer. You work on exceeding the customer’s expectations in their interactions with you. You commit to avoiding the kinds of mistakes that can damage the process before it has a chance to start, while following a simple process for moving the customer interaction forward.

 

Registration End Date: Monday, September 10, 2018, 01:00 AM

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Location

Infotec Dale Carnegie
100 Constitution Drive
Virginia Beach, Virginia 23462-5473
United States
757-518-9100

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Who Should Attend

Front Desk Service People. Greeters, Customer Service Managers
 

Outline

Create an unforgettable first impression Make customers feel important Use a process for meeting and greeting customers Build trusting client relationships Develop rapport with new accounts Enhance rapport with existing accounts
 

Accreditations

Accrediting Council for Continuing Education & Training (ACCET) National Association of State Boards of Accountancy (NASBA) Project Management Institute (PMI) American Council on Education (ACE) Human Resource Certification Institute (HRCI)
 
 

100 Constitution Drive, Virginia Beach, VA 23462-5473, US
P:757-490-1611 Toll Free: 800-720-9185

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